Refund policy
Return & Refund Policy
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In accordance with this Return & Refund Policy (hereinafter referred to as “Return and Refund Policy” or “Policy”), House of IC by Lavishedbybelle (hereinafter referred to as “us”, “we”, “our”) sets out our rules for when and how our customers (hereinafter referred to as “you”) may return a product or receive a refund, if applicable.
As stated in our Terms & Conditions, due to the nature of our products, not all purchases are eligible for return or refund. This Policy provides a complete and transparent overview.
Overview of Return & Refund Policy
We take great pride in preparing every order with care and precision. Because our products are handmade, perishable, or customised, our return and refund terms vary depending on the category:
Charcuterie & Grazing Products – No cancellations, returns, or refunds.
Gift Boxes & Hampers – No cancellations, returns, or refunds.
Floral Arrangements – Orders may be cancelled or amended up to 3 working days before delivery. No returns or refunds after delivery.
However, if you believe there has been an issue with the quality of your order, please contact us within 48 hours of delivery (contact details below). If verified by our team, we may provide a replacement, store credit, or refund at our sole discretion.
Returns
- Charcuterie & Grazing Products: Strictly no returns due to food safety regulations.
- Gift Boxes & Hampers: No returns accepted, as items are custom-prepared.
- Florals: No returns once delivered, as they are perishable. Orders can only be amended or cancelled 3 working days prior to delivery.
To raise an issue, please provide:
- Your order ID
- A description of the problem
- Photos of the item(s) (mandatory for review)
Refunds
Refunds will only be issued where:
- The product is demonstrably defective or damaged upon delivery; OR
- An error has occurred on our part (e.g., incorrect product sent).
If your claim is validated by our quality assurance team, we will:
- Replace the item with the same or similar product (subject to availability); OR
- Issue store credit in the same amount as your purchase; OR
- Provide a full or partial refund via your original payment method.
Refund decisions are made at our discretion after investigating the claim.
Defective, Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or incomplete, we will resolve this at no additional cost to you. Please report within 48 hours of delivery with photos and order details.
Wrong Address / Unclaimed Orders
- If you provide an incorrect or insufficient delivery address, and your order is returned to us, you will be liable for the costs of redelivery.
- Orders that go unclaimed and are returned to us will not be refunded. If you wish to reschedule, you will be charged the cost of redelivery and a new order fee.
Shipping Costs
- Shipping costs are non-refundable.
- If a refund is approved, the original shipping cost will be deducted (except in cases of defective or incorrect products).
Governing Law
This Policy, together with our Terms & Conditions, shall be governed by and construed in accordance with the laws of the United Kingdom (UK). Any disputes must be resolved exclusively in the courts of England and Wales.
Changes to Policy
We reserve the right to update or amend this Policy at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated Policy.
Severability
If any provision of this Policy is deemed unlawful, void, or unenforceable, the remaining provisions shall remain valid and enforceable.
Entire Agreement
This Policy represents the entire agreement between you and us regarding returns and refunds and supersedes any prior agreements (written or verbal).
Contact Us
If you have any questions about this Policy or wish to raise a concern, you may contact us:
📧 Email: lavishedbybelle@gmail.com
📞 Phone: +44 7940 217932
🌐 Contact form: Available on our Contact Us page