Return & Refund Policy
Booking, Returns, Refund & Cancellation Policy
Last updated: August 2026
Thank you for choosing LavishedByBelle.
We take great pride in creating beautifully styled celebrations, thoughtful event gift favours and memorable content that captures the special moments of your event.
Because our services involve advance planning, preparation, sourcing, personalised products, creative work and reserving your event date, this policy explains our booking, payment, amendment, cancellation, return and refund terms.
Deposits & Securing Your Booking
Yes. A non-refundable deposit is required to secure your booking and allows us to begin preparing, planning and sourcing the beautiful details for your event.
For bookings made more than 2 weeks before the event date, a 30% non-refundable deposit is required to reserve your date.
For bookings made within 2 weeks of the event date, a 50% non-refundable deposit is required to secure your booking and allow us to begin preparations promptly.
Once your deposit has been received, your date is officially reserved and we can begin bringing your vision to life.
The remaining balance is due 24 hours before your event, ensuring that everything is confirmed and ready ahead of your special day.
Your booking is not considered fully confirmed until the required deposit has been received.
Event Décor & Styling
Every event is carefully planned and styled according to your chosen theme, colour palette, venue, preferences and agreed requirements.
Once your booking is confirmed, we may begin sourcing décor, florals, props, materials and other elements specifically for your event.
Because these preparations may involve costs that are committed in advance, your deposit is non-refundable.
Any significant changes to your styling concept, décor requirements, colour scheme or event details may affect the final cost.
Event Gift Favours & Personalised Gifts
Our event gift favours and personalised gifts may be made or customised specifically for your event.
Due to the bespoke nature of these products, personalised or customised items cannot generally be cancelled, returned or refunded once production has commenced.
Customers are responsible for ensuring that all names, spellings, dates, wording, colours and other personalised information supplied to LavishedByBelle are correct.
LavishedByBelle cannot be held responsible for errors resulting from incorrect information supplied by the customer.
Content Creation
Our event content creation service is designed to capture the atmosphere, details, behind-the-scenes moments and special memories of your celebration in social media-ready formats.
Content creation packages vary depending on the coverage and deliverables selected.
The deposit required to secure your content creation booking is non-refundable.
Once your booking has been confirmed, we reserve your event date and allocate time and resources to prepare for your content creation service.
Content Delivery
The delivery time for your content depends on the package booked and will be confirmed at the time of booking.
Your content will be delivered digitally using the agreed delivery method.
Booking Amendments
We understand that plans can sometimes change, and we will always do our best to accommodate reasonable amendments to your booking.
Event Décor & Styling and Event Gift Favours
Amendments to your décor, styling or event gift favour requirements can be requested up to 2 weeks before your event date.
We will do our best to accommodate your requested changes, subject to availability.
Amendments may result in additional charges depending on the changes requested, including additional materials, products, personalised items, florals, décor or preparation time.
Any additional costs will be discussed and agreed with you before the changes are confirmed.
Requests made less than 2 weeks before your event may not be possible, particularly where materials, personalised items or suppliers have already been secured.
Content Creation
Amendments to your content creation package or requirements can be requested up to 1 week before your event date.
We will do our best to accommodate your requested changes, subject to availability and the package selected.
Changes requested within 1 week of your event may not be possible due to preparation, scheduling and resources already allocated to your booking.
Any amendments that require additional coverage, deliverables or services may result in additional charges, which will be discussed and agreed before the changes are confirmed.
Event Date Changes
If you need to change your event date, please contact LavishedByBelle as soon as possible.
We will do our best to transfer your booking to your preferred new date, subject to availability.
A date change is not guaranteed and may result in additional costs where materials, suppliers, travel, staffing or other arrangements have already been secured.
If we are unable to accommodate your new date, the change may be treated as a cancellation and the deposit will remain non-refundable.
Cancellations
If you need to cancel your booking, please notify LavishedByBelle in writing as soon as possible.
The deposit paid to secure your booking is non-refundable, as it covers the time, planning, preparation, sourcing and resources committed to your event.
Where the remaining balance has already been paid, any potential refund will be considered based on the circumstances and timing of the cancellation, as well as any costs already incurred or committed by LavishedByBelle.
Returns & Refunds
We take great care when preparing our services, décor, event gift favours and personalised products.
Due to the bespoke nature of many of our products and services, returns and refunds are subject to the terms below.
Event Décor & Styling
Event styling and décor services are bespoke and involve advance planning, sourcing, preparation and reserving your event date.
Once your booking has been confirmed, the deposit is non-refundable.
If you cancel your booking, any refund of payments made in addition to the deposit will be considered based on the work completed and costs already incurred or committed by LavishedByBelle.
Event Gift Favours & Personalised Gifts
Personalised or bespoke event favours and gifts are created specifically for your event.
Once production or personalisation has commenced, these items cannot generally be returned, exchanged or cancelled.
If an item is defective, damaged or materially different from what was agreed, please contact us as soon as possible so that we can review the issue.
Content Creation
Once content creation services have been provided, refunds will generally not be available where the agreed service and deliverables have been supplied.
If you believe that an agreed deliverable has not been provided or there has been an error on our part, please contact us so that we can review the matter and work towards an appropriate resolution.
Damaged, Defective or Incorrect Items
We take care to ensure that all physical products are prepared and presented to a high standard.
If your event gift favour or other physical item arrives damaged, defective or materially different from what was agreed, please contact us as soon as possible.
To help us investigate the issue, please provide:
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Your order or booking reference
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A description of the issue
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Clear photographs of the item and packaging
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Any other information requested by our team
Where the issue is found to be our responsibility, we will work with you to provide an appropriate resolution, which may include a replacement, repair, credit or refund where applicable.
Refund Processing
Where a refund has been approved, it will normally be processed using the original payment method.
The time taken for the refund to appear in your account may depend on your bank or payment provider.
Décor Damage & Loss
Where décor, props, equipment or other items are provided by LavishedByBelle for use during your event, the client is responsible for ensuring that these items are treated with reasonable care.
The client may be liable for the cost of repairing or replacing items that are lost, damaged or excessively soiled during the event.
Any applicable charges will be discussed with the client following the event.
Venue Access & Setup
The client is responsible for ensuring that LavishedByBelle has suitable access to the venue at the agreed setup time.
The venue should be ready and accessible before our scheduled arrival.
Delays caused by restricted venue access, venue staff, guests or circumstances outside our control may affect the time available for setup.
Additional charges may apply where significant delays prevent us from completing the agreed setup within the allocated timeframe.
Travel & Destination Events
Yes, LavishedByBelle is happy to travel for events outside our usual service area.
For destination events requiring flights and accommodation, the client is responsible for providing or covering suitable flights and accommodation.
Travel arrangements and any associated requirements will be discussed and agreed before the booking is confirmed.
Additional travel costs may apply depending on the location of the event.
Photography & Content Rights
Unless otherwise agreed, LavishedByBelle may capture photographs and videos of our styling, décor, event favours and completed work for use in our portfolio, website and social media platforms.
If you do not wish for your event or identifiable content to be used for promotional purposes, please notify us in writing before the event.
Unforeseen Circumstances
LavishedByBelle will always make reasonable efforts to deliver the agreed service.
However, we cannot be held responsible for circumstances beyond our reasonable control, including severe weather, venue closures, supplier failures, transportation disruption, illness, government restrictions or other unforeseen circumstances.
Where such circumstances occur, we will work with you to find a reasonable alternative where possible.
Our Commitment
At LavishedByBelle, we want you to feel confident when booking with us.
We are committed to providing a professional, personal and enjoyable experience from the initial enquiry through to the completion of your event.
Every celebration is approached with care, attention to detail and a commitment to bringing your vision to life.
If you have any questions about our booking, returns, refund or cancellation policy, please contact us before confirming your booking.
Contact Us
If you have any questions regarding your booking, returns, refunds or cancellations, please contact:
LavishedByBelle
Email: bookings@lavishedbybelle.com
Whatsapp: +447777947224
LavishedByBelle
Beautifully styled. Thoughtfully captured.